Our refrigeration systems are built to last using durable materials and the highest quality components. All products are backed by some of the best warranties in the industry, ensuring years of reliable performance.

Processing a warranty claim is fast and easy. View the documents below for more information about our warranty terms and our standard catalog products warranty.

Product Advisory

Extended Service Agreement (ESA) Program

Filing claims is easier with WebWarranty

WebWarranty is a new online tool designed to simplify the claims process for replacement parts. It is available to current Heatcraft customers with access to Access2Answers.

With the new WebWarranty, you can:

  • File claims directly through a simple submission process
  • Receive instant claim credit and a claim ID number
  • Look up all submitted claims and receive a claim status for each
  • Submit partial claims to complete later
  • Attach documentation or images
  • Print a claims report
  • Receive consistent and complete claims information