High Side Commercial Refrigeration Systems

Low Side Commercial Refrigerant Systems


  • What is Heatcraft Refrigeration's standard warranty?
    • All units sold by Heatcraft Refrigeration Products are covered under the standard catalog warranty. The basic terms of the standard catalog warranty is as follows:

      Products warranted for one year from date of original installation, or eighteen (18) months from date of original shipment, from Heatcraft Refrigeration Products, whichever occurs first.

      Replacement parts used on equipment past warranty terms are warranted for 1 year from date of installation.

  • How do I obtain in-warranty replacement parts?
    • Whenever possible, replacement parts are to be obtained from a local authorized Heatcraft Refrigeration Products wholesaler. Replacement parts which are covered under the terms of our warranty statement will be reimbursed for total cost of the part only plus applicable taxes. The original invoice from the wholesale parts suppler must accompany all warranty claims for replacement parts reimbursement. Processing or handling fees assessed by parts wholesalers are not reimbursable under Heatcraft's warranty terms.

  • How do I know if my Heatcraft Refrigeration unit is in warranty?
    • Contact Heatcraft Refrigeration Product's warranty department at (800) 537-7775 with the model and serial number of the equipment that was serviced along with the equipment's original installation date.

  • How do I submit a warranty claim?
    • Warranty claims should be submitted to the original purchaser of your Heatcraft Refrigeration Products equipment. If assistance is needed to identify the equipment's original purchaser you can contact Heatcraft Refrigeration Product's warranty department at (800) 537-7775 with the model and serial number of the equipment that was serviced.

  • How do I get a warranty claim form?
    • Heatcraft Refrigeration Product currently does not have a warranty claim form. Instead, all warranty claims for Heatcraft equipment are processed through the original purchaser of the equipment serviced.

  • How do I return material (defective/new and unused)?
    • The original purchaser must receive written permission from Heatcraft Refrigeration Products to return the product. Contact your Heatcraft Sales Representative or a Heatcraft Refrigeration Product's warranty representative at (800) 537-7775.

  • Who do I contact to service my Heatcraft Refrigeration equipment?
    • Heatcraft Refrigeration Products does not have authorized service contractors. A qualified refrigeration service contractor of your choice is permitted to service Heatcraft equipment as needed. All service contractors should contact Heatcraft Refrigeration Products warranty department to confirm warranty status prior to beginning any service related work.

  • How do I get an "in-warranty" replacement part?
    • If you are a Heatcraft Refrigeration Products customer, you can use the WebWarranty claims process on Access2Answers to order the replacement part.

  • How do I locate an authorized Heatcraft Refrigeration wholesaler?
    • To locate an authorized Heatcraft Refrigeration wholesaler, use our wholesaler locator. You can also contact a Heatcraft Refrigeration Products Customer Service Representative at (800) 537-7775 between the hours of 8:00 AM to 5:30 PM Eastern Time or by clicking one of the various wholesaler links found on Heatcraft Refrigeration Products Warranty Webpage.

  • How can I check the status of a warranty claim once submitted?
    • You can contact Heatcraft Refrigeration Product's warranty department at (800) 537-7775. Make sure to have your Heatcraft equipment serial number handy for reference purposes.

  • What is WebWarranty?
    • WebWarranty is an online claims filing process available to Heatcraft Refrigeration Products customers through Access2Answers.

  • How does WebWarranty work?
    • WebWarranty guides users through a simple online claims process through a series of tabs and information prompts. With this tool, users can submit claims for replacement parts directly and receive instant claim credit. Claims status can also be viewed online once a claim is filed. Documentation to substantiate the claim may still be required.

  • How do I sign up for WebWarranty?
    • To access WebWarranty, you must be a member of Access2Answers with a valid username and password.

Techincal Faqs

If you need technical assistance, email sesweb@heatcraftrpd.com. Please include your name, address and daytime phone numbers.