Heatcraft

InterLink™ Parts – Smart Defrost Kit™

  • What does the Smart Defrost Kit™ (SDK) do?
    • The InterLink SDK accurately estimates frost accumulation on the evaporator coil and decides if it can skip the preprogrammed defrost period that is set on the defrost time clock. This helps eliminate unneeded defrost cycles saving energy and increasing product integrity.

  • What are the primary features and benefits of the SDK?
    • The SDK saves energy by skipping unnecessary defrosts. It lowers the overall average daily box temperature, resulting in a more stable box temperature leading to increased product integrity.

  • How is the SDK different from Beacon II™ Smart Defrost?
    • The Beacon II Smart Defrost system is only available factory installed on HRP branded systems. The Beacon II system reduces defrosts by 75-80%; whereas the SDK can be mounted on an installed condensing unit and reduces defrost by 30% to 40%

  • Can the SDK mount on any unit?
    • The InterLink SDK can be installed on an electric defrost freezer system with an electro-mechanical time clock such as the Paragon 8145 or Grasslin timer. The SDK is certified to work on all Bohn, Larkin, Climate Control and Chandler equipment.

  • How does it work?
    • The Smart Defrost Kit uses a series of sensors and inputs to accurately estimate the amount of frost accumulation on the evaporator coil. It utilizes a complex patent pending algorithm that learns and adapts to every application. If the SDK determines that a defrost is not required at the prescribed defrost time it will initiate a skip of that defrost.

  • How much does it cost?
    • It will cost an end user between $400 and $600 per system.

  • How long will it take to install?
    • Less than 1 hour for most all systems.

  • How much will it save?
      • Example 3HP systems about $150/Year
      • Example 7.5HP systems about $350/Year
      • Example 15HP system about $800/Year
      • There may be rebates in your area - check back often for more information.
  • What is the warranty for an SDK?
    • Twelve months from date of installation or 18 months from date of shipment.

  • What is included in the SDK?
      • SDK Module
      • Pressure Transducer
      • Temperature Sensor
      • Schrader “T”
      • Mounting Screws
      • Instructions
      • LED Label

High Side Commercial Refrigeration Systems

Low Side Commercial Refrigerant Systems

Warranty

  • What is Heatcraft Refrigeration's standard warranty?
    • All units sold by Heatcraft Refrigeration Products are covered under the standard catalog warranty. The basic terms of the standard catalog warranty is as follows:

      Products warranted for one year from date of original installation, or eighteen (18) months from date of original shipment, from Heatcraft Refrigeration Products, whichever occurs first.

      Replacement parts used on equipment past warranty terms are warranted for 1 year from date of installation.

  • How do I know if my Heatcraft Refrigeration unit is in warranty?
    • Contact Heatcraft Refrigeration Product's warranty department at (800) 537-7775 with the model and serial number of the equipment that was serviced along with the equipment's original installation date.

  • How do I submit a warranty claim?
    • Warranty claims should be submitted to the original purchaser of your Heatcraft Refrigeration Products equipment. If assistance is needed to identify the equipment's original purchaser you can contact Heatcraft Refrigeration Product's warranty department at (800) 537-7775 with the model and serial number of the equipment that was serviced.

  • How do I get a warranty claim form?
    • Heatcraft Refrigeration Product currently does not have a warranty claim form. Instead, all warranty claims for Heatcraft equipment are processed through the original purchaser of the equipment serviced.

  • How do I return material (defective/new and unused)?
    • The original purchaser must receive written permission from Heatcraft Refrigeration Products to return the product. Contact your Heatcraft Sales Representative or a Heatcraft Refrigeration Product's warranty representative at (800) 537-7775.

  • Who do I contact to service my Heatcraft Refrigeration equipment?
    • Heatcraft Refrigeration Products does not have authorized service contractors. A qualified refrigeration service contractor of your choice is permitted to service Heatcraft equipment as needed. All service contractors should contact Heatcraft Refrigeration Products warranty department to confirm warranty status prior to beginning any service related work.

  • How do I get an "in-warranty" replacement part?
    • If you are a Heatcraft Refrigeration Products customer, you can use the WebWarranty claims process on Access2Answers to order the replacement part.

  • How do I locate an authorized Heatcraft Refrigeration wholesaler?
    • To locate an authorized Heatcraft Refrigeration wholesaler, use our wholesaler locator. You can also contact a Heatcraft Refrigeration Products Customer Service Representative at (800) 537-7775 between the hours of 8:00 AM to 5:30 PM Eastern Time or by clicking one of the various wholesaler links found on Heatcraft Refrigeration Products Warranty Webpage.

  • How can I check the status of a warranty claim once submitted?
    • You can contact Heatcraft Refrigeration Product's warranty department at (800) 537-7775. Make sure to have your Heatcraft equipment serial number handy for reference purposes.

  • What is WebWarranty?
    • WebWarranty is an online claims filing process available to Heatcraft Refrigeration Products customers through Access2Answers.

  • How does WebWarranty work?
    • WebWarranty guides users through a simple online claims process through a series of tabs and information prompts. With this tool, users can submit claims for replacement parts directly and receive instant claim credit. Claims status can also be viewed online once a claim is filed. Documentation to substantiate the claim may still be required.

  • How do I sign up for WebWarranty?
    • To access WebWarranty, you must be a member of Access2Answers with a valid username and password.

Techincal Faqs

If you need technical assistance, email sesweb@heatcraftrpd.com. Please include your name, address and daytime phone numbers.