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The Lennox Industries (Canada) Ltd. Commitment

Lennox Industries (Canada) Ltd. is committed to providing a respectful, accessible, and inclusive environment for all of our employees and customers. Our goal is to meet the standards outlined in Ontario’s Accessibility for Ontarians with Disabilities Act (AODA) and all applicable accessibility legislation, and to break down barriers to goods, services and employment opportunities provided by Lennox Industries (Canada) Ltd.

In addition to meeting AODA compliance requirements, Lennox Industries (Canada) Ltd. makes every effort to ensure that our goods and services are accessible to people with disabilities and that our environment is welcoming and inclusive to all.

Introduction

Lennox Industries (Canada) Ltd. strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. Our Accessibility Policy is available for all to review.

We are committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act (AODA). This Multi-Year Accessibility Plan outlines the steps that Lennox Industries (Canada) Ltd. is taking to meet those requirements and to improve opportunities for people with disabilities, proud to play a role in making Ontario an accessible province for all Ontarians.

Section One: Past Achievements to Remove and Prevent Barriers

Section One includes a summary of the accessibility initiatives that Lennox Industries (Canada) Ltd. has completed towards making our organization accessible and inclusive.

Customer Service

  • Lennox Industries (Canada) Ltd. is committed to providing accessible customer service to people with disabilities. This means that we provide goods and services to people with disabilities with the same high quality and timeliness as others.
  • Lennox Industries (Canada) Ltd. has developed a customer feedback form to ensure all customers are able to provide feedback in an accessible manner.
  • Lennox Industries (Canada) Ltd. has developed a feedback procedure to ensure that customers providing feedback will receive a response to address their feedback in a timely and accessible manner.
  • Lennox Industries (Canada) Ltd. has worked with an external consultant as well as internal management and department heads to identify and remove customer service barriers.
  • Lennox Industries (Canada) Ltd. has provided AODA, human rights, and accessibility training to HR and senior management who ensure that all department employees receive required AODA, human rights, and accessibility training.

Information and Communications

  • Lennox Industries (Canada) Ltd. is committed to making our information and communications accessible to people with disabilities.
  • Lennox Industries (Canada) Ltd. is prepared to provide information and communications in an alternate, accessible format to customers, upon request, whenever possible and in a timely manner.
  • Lennox Industries (Canada) Ltd. is prepared to provide accessible emergency and public safety information in an alternate, accessible format, upon request.

Employment

  • Lennox Industries (Canada) Ltd. is committed to fair and accessible employment practices.
  • Lennox Industries (Canada) Ltd. includes a statement in all job postings indicating its accessible and inclusive recruitment and employment policy.
  • Lennox Industries (Canada) Ltd. is committed to providing information in an accessible manner on how we hire, retain and provide career development opportunities.
  • Lennox Industries (Canada) Ltd. is committed to developing individual accommodation plans and return-to-work plans and has developed processes and procedures for this purpose.

Section Two: Strategies and Actions

Section Two includes a summary of the accessibility initiatives that Lennox Industries (Canada) Ltd. is committed to achieving between now and 2021. Going forward, Lennox Industries (Canada) Ltd. is committed to continuing to meet AODA requirements and to work towards an inclusive environment by removing and preventing barriers to people with disabilities.

Customer Service

  • Lennox Industries (Canada) Ltd. is committed to training new staff on AODA Customer Service and IASR standards, human rights, and accessibility awareness during employee orientation, within 90 days following employment.

Information and Communications

  • Lennox Industries (Canada) Ltd. remains committed to making our information and communications accessible to people with disabilities.
  • Lennox Industries (Canada) Ltd. is committed to ensuring that any new websites and content on websites created or maintained by Lennox Industries (Canada) Ltd. will conform to WCAG 2.0 Level A standards.

Employment

  • Lennox Industries (Canada) Ltd. is committed to fair and accessible employment practices.

Procurement

  • Where relevant, Lennox Industries (Canada) Ltd. is committed to accessible procurement processes.

Self-service kiosks

  • Where relevant, Lennox Industries (Canada) Ltd. is committed to considering accessibility needs for people with disabilities when designing, procuring or acquiring self-service kiosks.

Training

  • Lennox Industries (Canada) Ltd. is committed to providing training to our employees in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
  • Lennox Industries (Canada) Ltd. is committed to providing training to our employees about our Accessibility Policy, Accessible Employment Policy, and other Lennox Industries (Canada) Ltd. policies and procedures related to ensuring an accessible, inclusive environment.

Availability of AODA Documents

All relevant documents required by the Customer Service Standard, including the Multi-Year Accessibility Plan, will be made available upon request and in a format reasonably accommodating disabilities. The Multi-Year Accessibility Plan is included as part of employee training and is available at Reception or at the Parts Counter or by emailing Accessibility@lennoxind.com.

For More Information

For more information on this Multi-Year Accessibility Plan and on Lennox Industries (Canada) Ltd.’s commitment to accessibility, contact the HR Manager, Lennox Industries (Canada) Ltd.

Mail: 1 Spar Drive
         Brampton, ON L6S 6E1
Email: Accessibility@lennoxind.com
Fax: (905) 793-3858